Client Money Protection

Designation of Client Accounts:

We maintain separate designated client accounts for holding client money. These accounts are distinct from our business accounts and comply with regulatory requirements.

Client Money Protection Scheme Membership:

We are proud members of an approved Client Money Protection Scheme, providing financial protection to our clients`'` funds in accordance with UK regulations.

Receipt and Handling of Client Money:

• Client funds are deposited into designated client accounts without delay, typically on the same day of receipt.
• Accurate records of all client transactions, including receipts, payments, and transfers, are maintained using our dedicated accounting software.

Client Money Withdrawals and Disbursements:

• Funds are withdrawn only for authorised purposes, such as rent payments or tenant refunds.
• Withdrawals are subject to proper authorisation and documentation.
• Regular reconciliations ensure accuracy and flag discrepancies early.

Interest on Client Money:

Any interest earned on client money is handled according to regulatory guidance and paid to relevant parties when applicable.

Client Money Protection and Insurance:

We maintain professional indemnity insurance to protect funds against negligence, fraud, or misappropriation.

Policies and Training:

• Comprehensive internal procedures govern all handling of client money.
• Staff are trained to ensure compliance and understanding of responsibilities.
• Policies are reviewed regularly and updated to reflect regulation changes.

Compliance and Reporting:

• Periodic internal audits ensure our systems meet compliance standards.
• Records are kept in accordance with regulatory expectations and shared with authorities as needed.
• Any suspected non-compliance is reported immediately.

Transparency & Client Communication:

We maintain open, transparent communication about the handling of client funds, provide regular statements, and address inquiries promptly.