Privacy & GDPR Policy

1. Introduction

Welcome to Rosemoor Properties Ltd`'`s Privacy and GDPR Policy. This policy outlines how we collect, use, store, and protect personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

2. Data Controller

The Data Controller for Rosemoor Properties Ltd is:
Name: Craig Halloway
Contact Email: info@rosemoorproperties.co.uk

3. Personal Data We Collect

• Names
• Email addresses
• Phone numbers
• Bank details (only for necessary contractual purposes)
• Addresses

4. Purpose of Data Processing

• Tenant management
• Landlord management
• Marketing
• Legal requirements (as necessary)

5. Legal Basis for Processing

• Contractual necessity
• Consent (for marketing purposes)

6. Data Subject Rights

• Access their personal data
• Rectify inaccurate data
• Erase data when no longer necessary
• Object to processing
• Withdraw consent (for marketing)
• Restrict processing
• Data portability

7. Data Subject Requests

Data subjects can exercise their rights by contacting us via email or phone. We will respond within 5 working days.

8. Data Retention

We retain personal data for a period of 3 years, except when authorised for marketing purposes.

9. Data Security

We store data securely in the cloud and implement antivirus/malware protection.

10. Security Audits

We conduct annual security audits to ensure data protection measures are effective.

11. Data Transfers

We do not transfer personal data outside of the European Economic Area (EEA).

12. Third-Party Data Processors

We use third-party data processors for marketing assistance and review their GDPR compliance.

13. Cookies

We use cookies on our website. Users can consent and review cookie information when prompted.

14. Marketing Consent

Marketing consent is obtained through our new tenant forms.

15. Opting Out of Marketing

Users can opt out of marketing communications by requesting this via email or unsubscribing from mailing lists where applicable.

16. Data Protection Officer (DPO)

Our Data Protection Officer is Craig Halloway, who can be contacted at info@rosemoorproperties.co.uk.

17. Privacy Policy Updates

This privacy policy is updated annually, and users are notified via email.

18. Compliance with Other Privacy Laws

We also comply with Client Money Protection and any other relevant privacy laws.

19. User Consent

User consent does not apply to our business operations.

Contact

For any questions or concerns regarding our privacy and GDPR practices, please contact:
Craig Halloway
Email: info@rosemoorproperties.co.uk
Phone: 01274 442 195